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Balancing Workforce Fissuring and Service Quality: Evidence from Dialysis Operations
Authors: Chenhao Zhou, Tonghua Lin, Xin Ding, Weiwei Chen, Lei Lei
Status: Major Revision at Journal of Operations Management
Data Integration
Econometrics
Healthcare Operations
Schema Alignment
Constructed a comprehensive longitudinal dataset (2015–2022) by integrating heterogeneous public databases (CMS, BLS, HCRIS); implemented a schema alignment algorithm based on feature similarity to resolve column inconsistencies across years. Analyzed the impact of outsourcing ratios on service quality, revealing a non-monotonic (inverted-U) relationship where a moderate proportion of contract nurses maximizes operational performance.