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Balancing Workforce Fissuring and Service Quality: Evidence from Dialysis Operations
Authors: Chenhao Zhou, Tonghua Lin, Xin Ding, Weiwei Chen, Lei Lei
Status: Second-round R&R at Journal of Operations Management
Healthcare Operations
Workforce
Empirical Research
Dialysis facilities increasingly rely on contract nurses alongside their own staff. This empirical project uses public data on U.S. dialysis facilities to examine how this staffing practice relates to service quality.